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	<title>Comments on: The nicest customer service call ever &#8211; HotTopic</title>
	<atom:link href="http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/feed/" rel="self" type="application/rss+xml" />
	<link>http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/</link>
	<description>blah de da</description>
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		<title>By: Clint</title>
		<link>http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-443</link>
		<dc:creator>Clint</dc:creator>
		<pubDate>Sun, 04 Feb 2007 19:18:14 +0000</pubDate>
		<guid isPermaLink="false">http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-443</guid>
		<description>Postal is pretty strict about timing.  For example, with their mail sorting machines, each type of machine jam has a standard number of seconds for unjamming - 15, 30, or 45.  Statistics are kept to the pivot table level on everything they do, and if a mailman takes longer to do his job he can get paid overtime but at the same time be in trouble for having done this.  I wouldn&#039;t have gotten out of the truck either, and I wouldn&#039;t have let people park in front of my mailbox (not that that is practical at my house, though I&#039;ve seen FedEx do it).  His job is not to take extra time out of his day to work around the circumstances in your life...</description>
		<content:encoded><![CDATA[<p>Postal is pretty strict about timing.  For example, with their mail sorting machines, each type of machine jam has a standard number of seconds for unjamming &#8211; 15, 30, or 45.  Statistics are kept to the pivot table level on everything they do, and if a mailman takes longer to do his job he can get paid overtime but at the same time be in trouble for having done this.  I wouldn&#8217;t have gotten out of the truck either, and I wouldn&#8217;t have let people park in front of my mailbox (not that that is practical at my house, though I&#8217;ve seen FedEx do it).  His job is not to take extra time out of his day to work around the circumstances in your life&#8230;</p>
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		<title>By: tgaw</title>
		<link>http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-442</link>
		<dc:creator>tgaw</dc:creator>
		<pubDate>Sat, 03 Feb 2007 23:37:54 +0000</pubDate>
		<guid isPermaLink="false">http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-442</guid>
		<description>Well regardless, the guy was still nice and went above and beyond. 

He is the *exact* opposite of our mailman.  This week, one on the contractors parked near the mailbox, so our mailman didn&#039;t have room to just pull up next to the box.  Instead, he would have to *gasp* get out of his car--- as he has to do for the nearby neighborhoods and as he does when there is a large package.  But being his typically lazy, picky self, he just didn&#039;t deliver our mail and when he finally did deliver a large stack, he left us a note complaining about the situation.

It looks like in the Postal Workers handbook, the postmaster can stop delivery of mail if the mailbox is obstructed and it is unsafe for the mail carrier.  So officially, he could be deemed in the scope of his job.

But unofficially, come on now.  Look around.  Obviously having hardwood floor trucks outside our house is not an every day occurence.  Obviously, there is something out of the ordinary going on.  You can&#039;t just suck it up for a couple of days and put the mail in the box (which by the way was not fully obstructed and certainly wasn&#039;t unsafe)? 

Jerk.</description>
		<content:encoded><![CDATA[<p>Well regardless, the guy was still nice and went above and beyond. </p>
<p>He is the *exact* opposite of our mailman.  This week, one on the contractors parked near the mailbox, so our mailman didn&#8217;t have room to just pull up next to the box.  Instead, he would have to *gasp* get out of his car&#8212; as he has to do for the nearby neighborhoods and as he does when there is a large package.  But being his typically lazy, picky self, he just didn&#8217;t deliver our mail and when he finally did deliver a large stack, he left us a note complaining about the situation.</p>
<p>It looks like in the Postal Workers handbook, the postmaster can stop delivery of mail if the mailbox is obstructed and it is unsafe for the mail carrier.  So officially, he could be deemed in the scope of his job.</p>
<p>But unofficially, come on now.  Look around.  Obviously having hardwood floor trucks outside our house is not an every day occurence.  Obviously, there is something out of the ordinary going on.  You can&#8217;t just suck it up for a couple of days and put the mail in the box (which by the way was not fully obstructed and certainly wasn&#8217;t unsafe)? </p>
<p>Jerk.</p>
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		<title>By: Carolyn</title>
		<link>http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-441</link>
		<dc:creator>Carolyn</dc:creator>
		<pubDate>Sat, 03 Feb 2007 17:32:44 +0000</pubDate>
		<guid isPermaLink="false">http://carolyncasl.wordpress.com/2007/02/02/the-nicest-customer-service-call-ever/#comment-441</guid>
		<description>Uhh, after more scrutiny, apparently, the shirt is *supposed* to be that way.  Clint says they probably misprinted and just say it&#039;s supposed to be like that to cover the mistake.  I&#039;ll be buying Clint another shirt...</description>
		<content:encoded><![CDATA[<p>Uhh, after more scrutiny, apparently, the shirt is *supposed* to be that way.  Clint says they probably misprinted and just say it&#8217;s supposed to be like that to cover the mistake.  I&#8217;ll be buying Clint another shirt&#8230;</p>
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